Policies

Patient Rights

You have the right to expect medical treatment from a qualified practitioner of your choice, in a clean and safe environment.  All patients have the right to confidentiality and they also have the right to access their medical records. To do this you must make your request to the Practice  who will be provide you with a form to complete.

It is the patient’s responsibility to make and keep appointments to see a clinician, and also to request any repeat prescriptions.

Patients also have the right to request a chaperone to accompany them during any consultation with a practice clinician.

Confidentiality

All information and medical records held by this practice are confidential.  We may at times have to share this information with others who will include hospitals and other medical organisations. This will always be for the medical benefit of the patient and will only be given to those organisations that have adopted a confidentiality policy.  All members of our staff have signed a confidentiality clause within their contract of employment.  Any outside organisation requesting information about a patient, must have signed authorisation from that patient before information will be disclosed.  The Practice has submitted a Publication Scheme conforming to “The Freedom of Information Act”.  This Publication scheme is available from the Practice Manager upon request.

Access for the Disabled

This Practice provides suitable access and toilet facilities for the disabled.  Whenever possible our staff will provide help to any patient who experiences difficulty in access facilities, or if there are any other problems when attending the surgery.

Interpreters

The Practice is able to access an interpreter service for any patient who is unable to speak English.  If an interpreter is required, a member of staff needs to be informed at the time when an appointment is booked.

Violent and Aggressive Behavior

This practice will not tolerate violent, aggressive or abusive behavior towards any member of staff or any other person who is on the surgery premises.  Such behavior may result in removal from our practice list and possibly alerting the police in extreme cases.

Coronavirus (Covid-19)

 
Stay at home for 7 days if you have either:
 
• a high temperature
• a new continuous cough
 
Do not go to a GP surgery, pharmacy or hospital.
 
You do not need to contact 111 to tell them you’re staying at home.
 
Use the NHS 111 online coronavirus service if:
 
• you feel you cannot cope with your symptoms at home
• your condition gets worse
• your symptoms do not get better after 7 days
 
Only call 111 if you cannot get help online.
 
Stay At Home advice can be found