Suggestions and Complaints

It is our aim to provide a quality service, and sometimes we may ask you to participate in patient surveys. The information may be very useful to us in improving our service to you.  All information collected is confidential.  We also have a suggestion box into which you can leave any suggestion that you feel may improve our service.

If you have a complaint about our service, we do have a “Complaints Procedure”.  You should ask our Practice Manager who will deal with this.

NHS England

Email – england.contactus@nhs.net type in the Subject tab “for the attention of the complaints team”

( Helpline 0300 311 2233 – Customer Care Centre

 

Ombudsman

Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

( Helpline: 0345 015 4033

Website www.ombudsman.org.uk

 

NHS Choices for complaints to other NHS organisations

Website www.nhs.uk/nhsengland/complaints

Coronavirus (Covid-19)

 
Stay at home for 7 days if you have either:
 
• a high temperature
• a new continuous cough
 
Do not go to a GP surgery, pharmacy or hospital.
 
You do not need to contact 111 to tell them you’re staying at home.
 
Use the NHS 111 online coronavirus service if:
 
• you feel you cannot cope with your symptoms at home
• your condition gets worse
• your symptoms do not get better after 7 days
 
Only call 111 if you cannot get help online.
 
Stay At Home advice can be found